Defective Xbox Complaints Overblown
WinInfo | at | by Mike
A number of complaints from Xbox early adopters had Microsoft scrambling early this week to refute rumors that its new gaming console is defective. Apparently, "hundreds" of the Xbox units sold during the 2001 holiday season had to be returned, and many users reported waiting weeks for the problems to be fixed. An Associated Press investigation into the situation found that users were unimpressed with the customer service they received from Microsoft. Microsoft says, however, that less than 1 percent of Xboxen produced so far were faulty. And Nintendo reports a similar statistic for its recently released Game Cube.