Microsoft offers 'Premier' support for Dynamics
InternetNews | at | by Mike
In a roundabout acknowledgment that its Dynamics branded products are not just targeted toward mid-sized businesses, Microsoft announced Thursday it is now offering support for those applications via its Premier enterprise contracts.
To this point, Microsoft's support for the Dynamics product line has been provided via separate contracts through Microsoft implementation partners, and that support continues to be available.
However, now enterprise customers with Premier support contracts who also have Dynamics packages in place will be able unify their support under a single account. That includes a technical account manager who provides a single point of contact, as well as a single process for engagement, according to a Microsoft statement.