Microsoft upgrades Customer Care Framework
InfoWorld | at | by Mike
Microsoft announced the availability of Customer Care Framework 2008 today, replacing the 2005 Framework edition.
The latest version adds a hosted application toolkit that should make the incorporation of third-party applications into Microsofts desktop application container, also known as the Microsoft Agent Desktop, easier, according to Vish Thirumurthy, Group Product Manager at Microsoft.
The toolkit is able to crawl the UI of a running application and sort out how to integrate with the Agent. For example, it can monitor the API calls on a Win32 application in order to plug the application into the agent or container requiring less coding, according to Rob Helm, director of research at Directions on Microsoft, an analyst agency.