Can Microsoft make users 'love' its software?
InfoWorld | at | by Mike
End-user adoption is often cited as a key stumbling block in ERP and CRM implementations. But Microsoft is asserting that improvements in its Dynamics line of software will have users swooning with passion, not seething with frustration.
"About two years ago, I started making the claim within Dynamics not to just be the best in the industry, but really make something people love," said Jakob Nielsen, principal user experience manager for Dynamics, at the company's Convergence conference in Orlando, Florida, on Wednesday.