Microsoft launches Dynamics CRM online
ENT News | at | by Mike
Microsoft rolled out its Dynamics CRM Online platform today as a generally available service. The rollout represents a challenge to Salesforce.com's hosted customer relationship management offerings. It also represents a milestone in Microsoft's general "software plus services" strategy.
Under the company's software plus services approach, Microsoft is offering hosted solutions that are delivered to the customer over the Internet, plus traditionally delivered software that is installed and customized behind the firewall at the customer's premises.