Ballmer memo rallies Microsoft troops
C|Net | at | by Mike
Microsoft CEO Steve Ballmer called on employees to take more responsibility for leading the high-tech industry and reshaping the software maker's image. In a memo sent on Thursday, Ballmer called on Microsoft's 50,000 employees worldwide to improve relations with customers through a renewed focus on value and integrity. "Customers expect us to hit a very high bar in terms of product and support quality, delivering on our commitments, and providing excellent customer-focused decision making," he wrote.
Ballmer reiterated a familar theme in the 2,700-word memo, as he emphasized the importance of Windows leading the way for other companies to follow. He cited Longhorn, the next major version of Windows due sometime in 2004, as an important platform for leadership and business. "We have decided to line up significant innovation in most businesses around big platform innovations--Longhorn will prove the value clearly," Ballmer wrote.