Microsoft delays release of CRM suite
InfoWorld | at | by Mike
Microsoft has pushed back the date it will release to manufacturing (RTM) its entrant into the CRM market. The primary cause for the delay is Microsoft's inability to deliver the seamless front-end to back-end integration it has touted as its mid-market advantage, said Cheryl Kingstone, an analyst with the Yankee Group in Boston. To date, Microsoft has relied on its BizTalk server coupled with connection licenses out of the box to integrate the CRM with the Great Plains accounting software, but links to other applications - such as Solomon -- are not in place, Kingstone added.