Microsoft pushing CRM into e-Biz
eWeek | at | by Mike
As it begins the North American push for its just-released Microsoft CRM suite this week, Microsoft Corp. is laying the groundwork for a broader push into e-business applications while expanding its partner channel to build out the software. Future versions of the customer relationship management software, which began shipping late last month, will expand beyond Version 1.0's sales and customer service applications targeted at small and midsize businesses. They will include marketing applications and broader e-business functionality, such as applications for field service, mobility, e-commerce and portals, Microsoft officials said last week.