Canada takes 1st place in e-government
InternetNews | at | by Mike
For the third year in a row, Canada heads a list of 22 countries in terms of the sophistication of their online services and in overall e-government maturity. Singapore ranked second and the United States third in the annual survey released Tuesday by Accenture.
The Accenture analysis considered a variety of factors, including how well each government's services incorporate customer relationship management (CRM) practices, as well as the level of "maturity" with which each government delivers electronic services. Included in the study were the breadth and sophistication of the online services offered, such as whether the services involve only publication of information, offer some electronic interaction capability, or provide full capabilities for online transactions.